1. Return Policy (30-Day Hassle-Free Returns)
We are confident that you will love the Guardner.us back support belt, just like over 400,000 other users. However, if you are not satisfied, we offer a guarantee to ensure your peace of mind:
Return Window: You may request a return within 30 days of receiving your item (calculated from the date of delivery confirmation).
Return Conditions: Returned items must be in brand-new, unused, and unwashed condition, with all original packaging, tags, and accessories intact.
Returns for Subjective Reasons: We still accept returns in cases involving personal preference—such as simply disliking the product or feeling that the results were not significant after use (excluding instances of incorrect size estimation where the package remains unopened). However, in such cases, the return shipping costs must be borne by the customer.
2. Return Process
To request a return, please first contact us via our customer service email at support@guardnerus.us, providing your Order Number and the Reason for Return.
We will then provide you with a return authorization and the return shipping address. Return Address: Westward from the intersection located 100 meters south of Hongxing Daily Chemicals, at the junction of Huawu Road and Luoba Road, north of the roadway; Shengzhuang Subdistrict, Luozhuang District, Linyi City, Shandong Province, China 276017.
We recommend using a trackable shipping method to return your item; we cannot be held responsible for packages lost in transit during the return journey.
3. Refund Processing
Once we receive and inspect your returned item to ensure it meets our return conditions, we will process your refund within 7 business days.
Refunds will be issued back to your original payment method; the specific timeframe for the funds to appear in your account depends on your bank or payment platform.
4. Exchanges
If you need to exchange an item for a different size, the most efficient method is to process a return for the original item and place a new order for the correct size. This ensures that you receive the correct size as quickly as possible.
5. Contact Us
If you have any questions regarding your order, products, or our service, please contact our customer service team.
Shandong Banbanni Electronic Technology Co., Ltd.
Tel: +86 18159410167
Email: support@guardnerus.us
Address: Westward from the intersection located 100 meters south of Hongxing Daily Chemicals (at the junction of Huawu Road and Luoba Road, north of the roadway); Shengzhuang Subdistrict, Luozhuang District, Linyi City, Shandong Province, China 276017
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